Detail TOR for Disability Job portal

The Joint Consortium of National Federation of the Disabled Nepal (NFDN), The Leprosy Mission Nepal (TLMN) and The Federation of Nepalese Chambers of Commerce and Industries (FNCCI) is jointly implementing a project “Fuelling Opportunities to End Unemployment for Nepalese with Disabilities” in short FOUND, dedicated to increase the access of persons with disabilities to employment and decent work in Nepal. As a crucial part of the project FOUND project wants to build an online Job Portal dedicated to job seekers with disabilities. In this course, the FOUND project is seeking consultancy service from renowned and qualified web designing companies of Nepal. We request the eligible company to submit their proposal including financial proposal and detailed action plan with timelines under the conditions and scope of the following Terms of Reference (TOR).

Background

People with disabilities have been uploading resumes in well-known mainstream Nepalese job portals. However, their chances of being shortlisted through these sites are very less. Although they might have an excellent academic qualification, they are not being selected through these job portals due to a massive number of competitive resumes being uploaded in them regularly. Also, dropping a resume in every single organization by physically visiting on-site is difficult for those with disabilities. So, a portal designed exclusively for people with disabilities is expected to meet their needs better and help them get shortlisted in available jobs.

A platform like this will let people with disabilities freely introduce themselves along with their skills and will not be judged based on their impairment types. Employers who are looking to diversify their workforce can also benefit from such a portal by finding potential employees with the appropriate skills they require for their business.

Almost all the mainstream job portals in Nepal are designed without addressing the principles of digital accessibility. Because of this, persons with disabilities, especially those with vision-related impairments, have difficulty using these portals with the help of screen-reading software they use to access computers. So, a portal designed by meeting all digital accessibility compliance will let people with disabilities use the platform independently and know about the current job openings relevant to them. The portal will also give them information about the pool of employers who have recently hired or are willing to hire people with disabilities as employees. Such information will boost the confidence of persons with disabilities who are looking for a formal employment opportunity.

Lastly, the FOUND project aims to generate evidence of what works in supporting people with disabilities to enter and thrive in formal and self-employment. So, the digital platform should be able to tell the number of people with disabilities who created their profile on the site, as well as the number of times they revised, updated their resume and applied for jobs. Similarly, the portal should be able to report on the basic demographics of users like their address, qualifications, and skills, among others.

Objective

The objective of this assignment is to develop web-based job portal systems designed exclusively for people with disabilities. Such a portal should be fully compliant to Web Content Accessibility Guideline (2.1) and include the features as mentioned in the Scope of Work section. Development of disability Job portal will contribute to Objective 2 of the FOUND project. i.e. to improve employability skills and self-confidence of young persons with disabilities who are unemployed.

What do we need?

1.      Beneficiary (people with disability) Profiling System:

FOUND Project aims to work with around 5000 people with disabilities in the duration of the project period. Therefore, we require to enter and update beneficiaries data  in three different stages

    • Enrolment: FOUND Project collects detail biodata of beneficiaries and uploads CVs in word format if available. (Refer to Baseline questions for People with a disability). FOUND project will assess newly enrolled beneficiaries using the Employability skill scale tool. (under development)
    • Enhancement: In this phase, FOUND project will begin to provide employment counseling, career guidance etc. and carefully observe the progress of enrolled beneficiaries. The Employment counselors will update the biodata of people with disability many times throughout this phase. When updates are made, old biodata will be stored as a backup. The changes in beneficiary agreed Key Performance Indicator (KPI) should be displayed in the dashboard through the infographic diagram. The features should be like case management software.
    • Empowerment: This phase starts after the recruitment of beneficiaries into formal or self-employment. FOUND project will continue to monitor beneficiaries after they are placed in the jobs. The system will have the beneficiary satisfaction form, income, skill, work duration assessment form, and options to create others as required.

2.      Employers Profiling System:

    • FOUND project will collect the details of at least 1000 employers (see employers’ assessment form). The details of employers, especially those related to hiring people with disability, workplace adjustment, will be updated during the project period. The old information will be stored as a backup. The changes in employers’ KPI will be displayed in the dashboard through the infographic diagram.
    • After the recruitment of our beneficiary into the job, the FOUND project will continue to monitor employers through employers’ feedback mechanism. This system will contain employers’ satisfaction form. Old satisfaction forms will be stored as a backup.

3.      Public Job Portal platform

FOUND aims to develop a public platform, a job portal with a database of people with disability seeking a formal job. The site will allow people with disability to create an account and add biodata and upload CVs. Similarly, the site will enable employers to post the job intended for people with disability. This section will have all the features of a general job portal platforms.

Scope of the portal:

    1. A system where people with disability can create an account and enter their detail biodata. (login system)
    2. Ability to upload CVs – Word Document under their account
    3. Detail Profile Entry – When a profile is entered, each beneficiary will have their unique ID number created, so that we can get rid of duplication. If the ID number is lost, Admin should be able to search that ID through other methods (e.g. email address, DOB etc.) Once People with disabilities enter their data, the project staffs should be able to filter them by using different skill types, disability types, geographical locations.
    4. After creating an account and adding biodata, people with disability will make account approval requests so that FOUND Project can avoid random incomplete data entry into the database system. After analysis of biodata, designated project staffs will be able to either reject, save (not publish yet to clean the biodata) or publish the biodata.
    5. Access Control
        1. Admin – full control
        2.  Contributor
          •  Profile update access – When we update data, we will save old information too so that we can see growth/decline happened in a People with Disability’ quality  of life
          • CV update – You do not need to save old CVs though
        3. Read-only
          • Overall KPI view access – infographic form
          • Individual biodata view access
          • CV request ability
    6. Separate user-friendly employer’s page will be created where they can post the job openings and other necessary information like application deadline, organization name, address, etc. The employer’s page will also include keyword with the help of which they can access the existing pool of candidates already having skills they are looking for.
    7. Keywords (metadata) will play a significant role in the portal by the help of which employers can see the profile of people with matching skills. Employers or the public will NOT be able to see the names and other confidential information of the people with disabilities. If employers are interested, they will make a CV request through the website to provide the biodata of the specific person with the reference of a given unique ID number.
    8. Such keywords will support Employers to be able to filter the list of biodata with the type of skills they are interested to see.
    9. Admin and Contributors should be able to see how many times which CV was downloaded and how many times the portal was viewed.
    10. Dashboard with KPI, key achievement, presenting the user’s detail in a map system (based on their address) should be available.
    11. The website should be developed in such a way that there is room for scalability in the future for adding more related features.
    12. The forms created on the website should have the ability to add, remove, or modify the questions and answer fields.
    13. The website should be able to provide API for every element and feature used so that at a later stage, a Mobile APP for the platform could be quickly developed with all the features available in the web version.
    14. The website should be fully accessible to people with disabilities. Web accessibility can be ensured by making the website strictly follow Web Content Accessibility Guideline 2.1, as mentioned in the Digital Accessibility Compliance Section.

Digital Accessibility Compliance

The portal should be fully compliant with the Web Content Accessibility Guideline 2.1 developed by World Wide Web Consortium (W3C). Some of the general features that should be available in the portal for accessibility measures are:

    • Options to Provide text alternatives for non-text content (photos, videos, graphics, charts, etc.)
    • Ensure that there is enough difference between background and text color.
    • Provide user controls for pausing, stopping any content that has movements like slideshows or carousels.
    • Use clear page titles, headings, and labels
    • Options to Provide captions for videos with audio.
    • All parts of the website should be accessible by using a keyboard only (without a mouse).

These are some of the commons accessibility features; however, the website should meet all the features listed in WCAG 2.1 (https://www.w3.org/TR/WCAG21/) that apply to the platform.  There are three levels for accessibility mentioned in WCAG, which are A, AA or AAA. AAA is the highest levels of web accessibility and ensures every part of the web platform is accessible to all. However, sometimes, implementing AAA might be very complex and not necessary. Thus, even though we want our website should meet the AAA level of WCAG ideally, in some cases, it might be impossible. In such cases, the site should satisfy the AA level of accessibility which deals with the most common barriers for users with a disability.

User Testing

  • The developer of the website should have users with disability test the website’s features regularly from the ease of usability and the accessibility perspective.
  • The FOUND project will support the developer in coordinating with such users if needed.

How to Apply

  1. The interested company or Individual has to submit an electronic copy of their financial proposal and action plan in the email ID admin@nfdn.org.np with cc to accounts@nfdn.org.np and pratigyar@tlmnepal.org.
  2. Each applicant should attach the following administrative documents with the proposal and action plan.
    • Cover letter for the proposal with authentic signature and stamp
    • Copy of Company Registration Certificate
    • Copy of VAT registration certificate
    • Copy of Tax Clarence letter of fiscal year 2075/076
  3. The proposal Should be Structured as mentioned below
    • Understanding of the Scope of Work with proposal methodology/approach and proposed technology (with justification)
    • Detail timeline with deliverables
    • Team strengths (who will work on this project and their relevant experience)
    • Detail cost break-down (including for the design, programming, hosting, maintenance (with recurring charges)
    • Sample(s) of similar work-down (please list active we address)
    • Company profile.

Note: Deadline for Submission: 30th August 2020

National Federation of the Disabled Nepal (NFDN)
Head office: Bhrikutimandap, Kathmandu
Project office: Anamnagar, Kathmandu, Phone: 015244540